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SIMS Support
SIMS Network and Application Support
SIMS network support is provided in partnership with the Westfield Centre from Lancashire County Council. We provide timely and proactive network support whilst liaising with the Westfield Centre for SIMS.NET, FMS application support and training.
Support Features
- Weekly Onsite Technical Support for Admin Network
- SIMS Phone Support
- SIMS Remote Fixing and Live Support
- Remote, Onsite and Automatic Upgrades for SIMS
- Daily Remote Backup
- Online Fault Reporting
- SIMS Hardware Support
- 24/7 Server Health Monitoring
The SIMS service comes as an add-on to the Curriculum service and your support engineer will be the first point of contact for all your support calls (you can also call the support team directly).
When there is a complex SIMS problem your engineer will contact the Westfield Centre and liaise with their extensive Service Desk to solve the problem.
Electronic Registration
Make efficiency savings by allowing teachers to input their registers directly into SIMS from their classroom.
Cost-effective
Our SIMS support packages can help schools to cut back on the cost of supporting administrative systems.
Extended Service
We also provide an Extended SIMS Support Service where we provide extra support during critical times of the year. During Census and Year-End procedures we will be available within 5 minutes to ensure that all your technical requirements are met and there are no delays to the critical tasks that need to be completed.
Pricing for 2010-2011
Support is priced on a per-pupil basis:
Base Package: £1,400
Extended Package: £2,050
Plus: £2 per pupil.
Contact Us for more details.
SIMS Software Response times:
The Westfield Centre will endeavour to respond to and solve calls within two hours. Emergency calls will be dealt with by the first
available member of staff.
All modules of SIMS are fully supported.
Census / Returns
We all know that Census time can sometimes be a little awkward and hectic. We prepare you in advance and will help you get ready. There are videos and guidance notes on Westfields website and when you get really stuck you can always ring us on our mobiles!
Westfield more than treble the number of staff taking calls for these periods to ensure you are not left waiting at such a critical time.
Hardware Response times:
4-hour response time to critical problems with hardware.
One-day response for non-critical problems
Other agreed visits will normally take place within three working days of the problem having been reported to the help desk or at another mutually agreed time.