Onsite Support with Remote Help

Technical support packages are tailored to suit each school with support available on a callout basis or annual contract. We provide constant remote monitoring and maintenance of all school servers as standard.

Support Features

Live chat, remote assisstance and telephone helpdesk. Guaranteed response time to callouts, free support before and during Ofsted/HMI inspections. Discounted purchases from our shop

Online Support Tools

Online job ticketing system, automated inventory, network monitoring, FITS reports.

Best Practice ICT Support

Our support is provided in line with Becta's recommended framework for IT Support in primary schools.

Naace Accredited

We have held the Naace Mark for ICT support in schools since 2004.

Callout / Pay As You Go Pricing

Pay As You Go support is purchased in blocks of 10 hours for small schools, early years or for primary schools requiring just second-line or emergency support.

10 Hours PAYG (minimum callout 30 minutes): £500

Support Contract Pricing

Support contracts start at 20 hours per year; average support contracts are 3 hours per week onsite support.

Please Contact Us for pricing

Online Support Tools

We install and maintain software that helps to ease the strain of managing ICT. These include a job ticketing system, automated inventory of hardware, network monitoring and FITS reports.

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